Mosaic Company Policies

Vision

Mosaic will be a recognised leader in the effective application of project management training, systems and processes to the overall benefit of society. See our PM Knowledge resources.

Environment Protection Policy

Mosaic will seek to minimise the impact of its operations on the environment. Without compromising the quality of our services, we will at all times seek to :

1. Recycle paper and other consumables.
2. Use electronic communication systems in preference to hard copy.
3. Minimise the consumption of fuel, power and other resources.
4.  Be aware of the potential for improved environmental outcomes when appraising clients projects and make recommendations appropriate to the scope of our brief.

Quality Policy

Mosaic will consistently strive to deliver effective project management training and services, that conform to recognised conventions and (where appropriate) standards. The assessment of the effectiveness of any particular training or service will be made solely from the clients perspective and will take into account the clients level of sophistication, operational requirements and intended methods of working.

Mosaic recognises that to achieve optimum effectiveness, each solution must be structured realistically, delivered within an agreed time and cost framework and (where appropriate) be designed to operate profitably within the clients unique corporate culture. To achieve these objectives, Mosaic will develop, market and support a select range of project management training courses backed by sound methodologies and a network of professional consultants committed to delivering quality outcomes consistent with this policy.

Employment Policy

Mosaic is an equal opportunity employer. Without compromising the quality of our services, we will at all times seek to :-

1. Provide equal opportunities to all people, regardless of age, sex, race or religion to participate in or work on our projects.
2. Comply with all aspects of the law in respect of discrimination.
3. Be aware of the potential for assisting disadvantaged groups when seeking to employ staff or obtain assistance from contractors.
4. Comply with all relevant occupational health and safety requirements applicable to the location of each workplace, service delivery or training course.

Mission Statement

Mosaic will seek to enhance the success of its clients by working with them to improve their project management capabilities. Our services will be tailored to meet the specific requirements of each individual client and project in the most cost effective manner:

• We will treat every Stakeholder as we wish to be treated.
• We will remain committed to our core competencies.
• We will remain cutting-edge and to demonstrate leadership in efficiency and innovation.
• We will listen, reflect, deliver and surpass expectations on every journey.

Mosaic's services will use recognised conventions, standards and quality procedures to facilitate successful outcomes. Success will be achieved by enhancing and supporting the capability of our clients to successfully deliver project and program outcomes to generate value.

Training Guarantee & Course Fee Refund Policy

Training Guarantee

Mosaic guarantees to work with each trainee who has purchased an exam preparation course until they pass their examination*. This guarantee is conditional on the trainee making reasonable efforts to comply with any recommendations and suggestions made by Mosaic’s trainers. Whilst there will be no charge for Mosaic’s ‘support until you pass’; Mosaic will not pay for examination re-sit fees or any other associated costs and expenses incurred by the trainee.

*Note: PMI change and update their examinations at regular intervals (at least once every 4 years), this guarantee does not apply if a person has simply neglected to take the examination they were trained for. However, where an examination change occurs after a person has failed an examination and before they can reasonably re-sit the 'old exam', the guarantee will apply to the provision of support based on the new examination requirements (subject to Mosaic having developed new materials).

Training Course Fee Refund Policy

A full refund of all course fees paid for any classroom course offered by Mosaic will be made on request, provided the withdrawal of the trainee from the course is advised to Mosaic, by the trainee, 14 days (2 weeks) prior to the commencement of the course. There is no entitlement to a refund for cancellations made within 14 days of the course commencement, however, consideration of a partial refund or transfer to another course will be given in the event of exceptional circumstances; any such consideration will be at the sole discretion of Mosaic's management.

If any course is cancelled by Mosaic, or the scheduled dates are changed. Trainees will be offered the option of a full refund or re-booking into a similar course at a date of their choosing (including the re-scheduled course if appropriate).

There will be no refund of course fees paid for Mentored Email™ and other similar one-on-one courses except in the most unusual circumstances* or if Mosaic is unable to continue to provide the course for any reason.

*Note: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
· to cancel your service contract with us; and
· to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.