PMKI Index
the PMKI

Quality Management

Location:  PMKI > PMBoK Knowledge Areas > Quality Management. 

This subject focuses on the processes needed to incorporate the organisation’s quality policies into the work of the project / programs to satisfy the needs it was chartered to fulfil, and to meet stakeholder requirements.

The PMKI Library

Topics included in Schedule Management:

- Plan quality
- Manage Quality & quality assurance
- Control quality
- Useful external web-links

Other related sections of the PMKI:

- TBA.


Temporary Subject List - this page is being rebuilt:

  • Quality planning and standards: Six Sigma, ISO 9000, other standards and methodologies:  
    • WP: Methodologies. Methodologies define a step-by-step series of processes for delivering projects or any other business outcome. Using an effective methodology reduces variability and increases quality.   
    • WP: The value of Standard Operating Procedures. Developing and implementing effective SOPs to empower workers and enhance quality.    
    • WP: Valuing Stakeholder Management (the Cost of Quality). The cost of quality has two main components; the cost of conformance (to achieve ‘good’ quality) and the cost of poor quality (or the cost of non-conformance), this paper looks at the decisions needed to obtain value from investing in 'good quality'.  
    • Art: Ethics is not enough. Recent cladding fires demonstrate that achieving reliable quality standards needs more than simply relying on the ethical standards of everyone in the supply chain - the supply system needs to actively support ethical standards.     
  • Quality assurance and control:    
    • WP: Reliability and FMEA. A brief overview of the processes used to enhance reliability by analysing and removing sources of potential failure.  
    • WPV&V = the Verification and Validation of Deliverables.  V&V should be a planned, on-going function that leads to the final acceptance of the project's deliverables by the client.
    • WP: Venn Diagrams. The use of Venn diagrams to display data and analise complex data sets.   
    • WP: Root cause analysis.  Techniques to assist in understanding the root cause of a problem including Ishikawa (fishbone) diagrams that look at cause and effect; and Toyota’s ‘Five Whys’ technique.   
    • Art: Standard Deviation for Project Managers.  The concepts behind Standard Deviation and how it is used.  
    • WP14 point DCMA assessment (schedules). The Defense Contract Management Agency (DCMA) has developed a set of standards that (when met) ensure a well-built schedule. Each of the checks included in the DCMA 14 Point Assessment are discussed together with some additional useful checks from other sources. 

Useful external web-links

  • External Link - to be added
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