Location: PMKI > People Skills & Advanced PM Techniques > The Stakeholder Relationship Management Maturity Model (SRMM®).
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The central role of stakeholders in the successful
delivery of projects is becoming increasingly recognized.
However, whilst critical to success, these roles are
neither passive nor predetermined. The organization has
significant opportunities to influence stakeholder’s
perceptions and expectations for the benefit of both the
stakeholders and the project; but only when there are
effective relationships in place with each key
Identifying, mapping and prioritizing a project’s stakeholder community is only the beginning. Projects and other initiatives can only be considered successful when their key stakeholders acknowledge they are a success. This requires the delivery team to effectively engage with each of its key stakeholders to understand and manage their expectations and then deliver the outcome to meet or exceed these ‘managed expectations’. Expectations are never ‘fixed’; effective communication can help change perceptions and expectations to make them realistic and achievable. Conversely, ineffective communications can create the perception of failure in the mind of a stakeholder even when the deliverable is ‘on time, on budget and delivering the specified scope’.
Engaging effectively and ethically with key stakeholders to help create a successful project outcome requires significant levels of skill and maturity. SRMM defines five levels of maturity and suggests a route most organizations can follow to progress from ‘Level 1’ to ‘Level 5’. The 5 levels of SRMM are:
SRMM is based on the Stakeholder Circle® methodology, but any effective stakeholder management process can be used to develop 'stakeholder management maturity'.
PP: SRMM: The five stages of Stakeholder Relationship Management Maturity. Engaging effectively and ethically with key stakeholders to help create a successful project outcome requires significant levels of skill and maturity. This paper will define the five levels of SRMM and suggest a route most organizations can follow to progress from ‘Level 1’ to ‘Level 5’. The 5 levels of SRMM are: Ad hoc, Procedural, Relational, Integrated and Predictive.
PP: Developing Stakeholder Management Maturity in a traditional business: an International Case Study. This paper reports on the work undertaken by a traditional multinational transport company to introduce effective stakeholder management into its terminal operations around the world as a factor that could deliver significant commercial advantage in the operation of the business. The case study describes the project to introduce and support a significant culture change in a major organization and reports on the successful adaptation of a project management methodology, the Stakeholder Circle®, to general business use.