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The Knowledge Management / Relationship Cycle

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Keywords: Knowledge Management, Relationship Management, Stakeholders, Collaboration, Stakeholder Circle, Projects.

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The Knowledge Management / Relationship Cycle [P023]

The Knowledge Management Relationship Cycle describes reciprocity between the data, information and knowledge that is exchanged for the business benefit of the organisation between the project and its stakeholders. It is just as important to ensure that the organisation benefits from successful delivery of the project as it is to ensure that the project benefits from the support of the organisation and groups and individuals within it. The Knowledge Management (KM) Relationship Cycle charts the strong connections between the organisation’s KM and the actions of the project Stakeholders in contributing to project success.

To define the KM Relationship Cycle, the paper first defines KM in the context of projects and the successful delivery of their outcomes in large organisations, followed by a definition of stakeholders and their connections to a project. Having set the framework through these definitions, it describes the four major aspects of Knowledge Management that are key to successful outcomes: the transfer of data and information into organisational knowledge, knowledge sharing, knowledge collaboration and the KM enabling technologies. Part of the descriptions of these organisational aspects of KM will be the reciprocal KM connections to the project’s stakeholder set and its data.

Author: Dr. Lynda Bourne

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